FAQ

Frequently asked questions.

The questions we get asked most, answered the way we would answer them in conversation: directly, without hedging, and without sales language. If yours is not here, email or call and we will reply within a business day.

Working with us

Ownership and fit

Do I own the website?

Yes, and not just on paper. Our standard setup puts the hosting account and the source repository in your name, with us added as an administrator to manage them. If you would rather not hold the accounts, we can run the site from the studio’s own accounts instead. Either way you own the domain, the design, the content, and the source, and you can take it all with you whenever you want.

Can I edit the site myself?

There is no dashboard to log into and nothing to learn. When you need a change, a line of text, a new photo, an extra page, you send it to us and we make it, often the same day and always within a business day. That is what keeps the site fast and secure: there is no content system sitting behind it.

Do you do logos and branding?

Yes. We can design a simple mark or a fuller identity, scoped with the project, or work alongside a designer you already use.

Do you write the content?

We can. Copywriting is a craft of its own, so we scope it with the project; we will help you structure your story and write it with you rather than leave you staring at a blank page.

What if you stop trading?

You still own the site, and in our standard setup you already hold the accounts it runs in, so it keeps running without us. Every client also gets a handover document that any competent studio could use to take over the care.

The work itself

How it is built

How long does a website take?

Most projects run six to ten weeks from signed proposal to launch. Smaller personal sites can be quicker. See the full process →

Why are your sites so fast?

Speed is a constraint we design within, not a fix applied at the end. The sites are static files served from a global network, with no database and nothing heavier than each page needs. The budget is under a second, and every page is measured against it.

Do you build on WordPress?

No. We build static sites with Astro: faster, safer, and cheaper to run than a WordPress build, with no plugins to break and no server to keep patched. For the rare project that genuinely needs a live editing system, we will say so.

Do you do SEO?

Yes. Every site is built on strong SEO foundations: clean code, fast loads, structured data, proper meta tags, and a sensible structure, the groundwork that lets search engines understand and rank you. We can also take on SEO strategy and content as part of a project, scoped and quoted with the rest of the work. What we do not do is link-building or paid-ad management; those are a different speciality, and we will point you to someone good.

Is the site accessible?

Yes. Every site meets the WCAG 2.2 AA standard. Accessibility is not a feature; it is part of building a site properly.

Will my site work on phones?

Yes. Every site is mobile-first: the mobile layout is the primary design, not an afterthought, and it is the layout we check first at every stage of the build.

Money and hosting

Cost and care

How much does a website cost?

It depends on size and complexity, but most work falls between $4,800 and $18,000. See the pricing →

What does the monthly fee pay for?

Mostly not the hosting: serving a static site costs very little. The fee pays for care: your changes made within a business day, monitoring, an annual performance and accessibility review, and support from the people who built the site. See care and hosting →

Can I host the site somewhere else?

No, and we would rather be straight about why. The care plan is how we stand behind the build: a site we look after is a site we can vouch for. Everything stays portable, and if you ever leave you take everything with you; we just do not run sites half-in, half-out.

Do you charge for small content changes?

No. Small updates are included; that is the point of ongoing care. Larger work, new sections or new features, is scoped separately and quoted up front. We tell you which it is before we start. No surprise invoices for a quick change.

The technical side

Under the hood

Where are your sites hosted?

On Cloudflare Pages: a global network with Australian edge locations, so local visitors are served locally and everyone gets a fast load.

Do you back up the site?

The source lives in version control, so there is always a clean, current copy to rebuild from. There is no database to lose.

What happens if the site goes down?

A static site on Cloudflare has very little that can fail, and no server to fall over. We monitor uptime, and if anything does go wrong we are usually on it before you notice.

If you ever want to leave, we will hand the site over cleanly. The site is yours.

Not seeing your question? Just ask. The fastest way to an answer is to email or call.

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